BUILD YOUR BRAND NOW™ · SHANTA LANA LLC

Terms of Service

Effective October 24, 2026

These terms govern use of the Build Your Brand Now™ websites, business automation platform and digital business services provided by Shanta Lana LLC. By using our services or placing an order, you agree to these terms and the applicable order or written project scope. Please review our Privacy Policy and Cancellation & Refund Policy.

Eligibility and account responsibilities

You must be at least 18 and authorized to act for the business placing the order. Provide accurate contact and billing information, safeguard login credentials and promptly report suspected unauthorized access. You are responsible for activity you authorize and for maintaining copies of business records you need.

Platform access and service scope

Automation subscriptions provide the features and limits described for the selected plan. Digital business services are provided according to the purchased offering and confirmed written scope. A purchase does not include unspecified features, unlimited revisions, ongoing maintenance, domains, hosting, advertising spend or advanced integrations unless expressly included. A separate written agreement controls any conflicting project-specific terms; mandatory legal rights always apply.

Demonstrations, sample dashboards, mockups and illustrative metrics explain possible functionality. They do not represent actual client results or promise revenue, rankings, leads or other business outcomes.

Prices, payments and recurring billing

Review the amount, currency, billing interval, applicable taxes and any additional charges before authorizing checkout. One-time services are charged as shown at checkout. Subscription and monthly service purchases renew on the displayed billing schedule until canceled under the applicable cancellation terms. No free trial is included unless expressly offered in writing.

Platform plans are Ignite at $25 monthly or $275 annually, Ascend at $55 monthly or $600 annually, and Soar at $99 monthly or $990 annually. Usage-based services may incur additional charges. Included usage credits are Ignite $10, Ascend $25 and Soar $100; they do not renew monthly and are not redeemable for cash. Review eligible usage and rates in your account. We will disclose price or material billing changes before they apply, with any notice or consent required by law. Failed payments may interrupt access after appropriate notice.

Cancellation and refunds

To cancel a subscription, email [email protected] with your account name before the next renewal. Keep any cancellation confirmation. Cancellation stops the next renewal and access continues through the current paid period, unless a separate lawful reason requires restriction. Unused subscription time and credits are not automatically refunded; billing errors, duplicate charges and exceptional requests are reviewed individually.

For one-time projects, cancellation before production begins is eligible for a refund. After production starts, requests are reviewed against completed work and committed costs. Recurring professional service engagements follow their written scope and payment terms. See the linked Cancellation & Refund Policy for the full process. Rights required by applicable law are unaffected.

Project materials, timelines and approvals

Provide complete materials, accurate instructions and timely feedback. Delivery windows begin after the order is accepted, scope is confirmed and required materials are received. Delays in materials or approvals may affect delivery. Expedited work requires production approval before an additional fee is charged. Revision rounds follow the approved scope; additional work requires a separate quote and your approval.

Your content and completed work

You retain rights in materials you supply and grant us permission to use them only as needed to perform the requested services. You confirm you have the necessary rights, permissions and consents. Ownership, licensing and delivery of completed project assets follow the written scope. Existing templates, tools, platform software, licensed materials and reusable methods remain subject to their applicable rights and licenses. Our brand materials and website content may not be copied or resold without permission.

Acceptable use and customer data

Use the platform lawfully. Do not upload unlawful or infringing content, send unsolicited or deceptive communications, bypass security, distribute malicious code, misuse credentials or interfere with services. You are responsible for lawful collection and use of customer data, required privacy disclosures, messaging consent and opt-out handling. Do not upload highly sensitive information unless we have expressly agreed on an appropriate service and safeguards.

Email and text communications

Service communications may relate to inquiries, appointments, orders, billing, account access or support. Marketing communications require applicable permission. Consent to automated marketing messages is not a condition of purchase. Where you enroll in text messaging, frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance, or email us. Unsubscribing from messages does not cancel a paid subscription.

Availability, integrations and results

Features may depend on internet connectivity and external infrastructure or integrations. Availability may be affected by maintenance, outages or changes outside our control. We will use reasonable care in providing services but do not guarantee uninterrupted operation or a particular marketing or financial result. Do not rely on the platform as your only copy of critical business information.

Suspension, closure and responsibility

We may restrict access when reasonably necessary to address nonpayment, unlawful use, security threats or material violations, with notice when practical and legally appropriate. Contact us for help exporting your information before access ends. Each party remains responsible for its obligations under the applicable agreement and law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, or limits nonwaivable consumer rights.

Questions, disputes and changes

Contact us promptly with service concerns so we can try to resolve them. These terms do not impose mandatory arbitration or waive rights available under applicable law. We may update the terms for future use and will provide notice of material changes when required. Changes will not retroactively alter an accepted project scope without agreement. The effective date identifies this version.

Contact

Shanta Lana LLC
5481 Memorial Dr, Stone Mountain, GA 30083
[email protected]